Got a question?
FAQ
FAQ
Have a question?
Here are some of our most frequently asked questions. If you can't find the answer you're looking for, please don't hesitate to get in touch with us directly. We're here to help you plan the perfect trip!
General
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and direct bank transfers. Cash is accepted for some services upon prior arrangement.
You can receive a full refund if you cancel at least 48 hours in advance. Cancellations within 24-48 hours receive a 50% refund. No refunds for cancellations under 24 hours.
Yes, all our vehicles are modern, well-maintained, and equipped with fully functional air conditioning for your comfort.
Services
Absolutely! We specialize in private and VIP tours that can be fully customized to your interests and schedule. Contact us to plan your exclusive experience.
Each passenger is allowed one standard suitcase and one carry-on. If you have extra or oversized luggage, please let us know when booking to ensure we provide a suitable vehicle.
Yes, we accommodate last-minute bookings based on availability. For requests within 24 hours, we highly recommend contacting us directly via WhatsApp for the fastest response.
Get in touch
Our address
Anexo A 1 playa dorada plaza, Puerto Plata 57000